DefinIT

HTTP Error 500 installing vCAC IaaS Model Manager Data

Written by Sam McGeown
Published on 10/7/2014 - Read in about 2 min (345 words)
Published under VMware and vRealize Automation #error #http 500 #iaas #model manager data #vcac

This was a fun little error, whilst installing the distributed IaaS roles I couldn’t seem to get the IaaS components to install – when I got the Website and Model Manager Data install it would fail with the following message:

##InitializeRepo Registering solution user in the VA, initializing Repository MetaModel and Authorization 
"C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\Cafe\Vcac-Config.exe" RegisterSolutionUser -url https://vcloud.definit.local --Tenant "vsphere.local" -cu "[email protected]" -cp ******  --FileName "C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\Cafe\Vcac-Config.data" -v 
    VMware.Cafe.HtmlResponseException: Internal Server Error (500) 
    at VMware.Cafe.JsonRestClient.<HandleErrorResponse>d__8d`1.MoveNext() 
  --- End of stack trace from previous location where exception was thrown --- 
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) 
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) 
     at VMware.Cafe.JsonRestClient.<CreateResource>d__2d`1.MoveNext() 
  --- End of stack trace from previous location where exception was thrown --- 
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) 
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) 
     at VMware.Cafe.ComponentRegistryClient.<CreateSolutionUserAsync>d__5.MoveNext() 
  Http response: 
  StatusCode: 500, ReasonPhrase: 'Internal Server Error', Version: 1.1, Content: System.Net.Http.StreamContent, Headers: 
  { 
    Vary: Accept-Encoding 
    Vary: User-Agent 
    Connection: close 
    Date: Thu, 10 Jul 2014 23:20:43 GMT 
    Content-Length: 3784 
    Content-Type: text/html; charset=utf-8 
  } 
  Warning: Non-zero return code. Command failed. 
C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DeployRepository.xml(556,5): error MSB3073: The command ""C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\Cafe\Vcac-Config.exe" RegisterSolutionUser -url https://vcloud.definit.local --Tenant "vsphere.local" -cu "[email protected]" -cp ******  --FileName "C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\Cafe\Vcac-Config.data" -v" exited with code 1. 
Done Building Project "C:\Program Files (x86)\VMware\vCAC\Server\Model Manager Data\DeployRepository.xml" (InitializeRepo target(s)) -- FAILED. 
Build FAILED.

I’ve pasted it in here because I couldn’t find anything through google that referred to my error messages – hopefully if you’re reading this you’ve found it because you’re looking for it!

I tried all sorts of things before noticing the HTTP header – specifically the Date – which showed an incorrect time. I jumped on the VCAC appliances via SSH and checked the time using “date”. One of my appliances was indeed out of skew - somehow the NTP service had been stopped after I configured it previously.

I edited the ntp.conf (vi /etc/ntp.conf) and checked I had entries in there – e.g. “server 0.uk.pool.ntp.org” and then started the NTP daemon using “rcntp start”, then sync’d using “rcntp ntptimeset”

The moral of the story - check time sync on ALL vCAC components - it’s important!

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